Date: Sat, 6 Mar 2021 17:52:49 -0600 (CST) Permalink
Subject: Burlington Community Newsletter
From: The Burlington Apartments no-reply@rentcafe.com
To: ********
Burlington Community Newsletter March 6, 2021
Happy first week of March! Don’t put your parkas away quite yet... Minnesota weather is predictable for being un-predictable!
*Please be reminded that if you find yourself locked out of your apartment after hours, there is a fee that is charged for after-hours apartment lock outs and/or lock changes. The fees are as follows...
After-Hours Lock-outs/Lock Changes: $100
Replacement fobs: $100
Replacement apartment/mailbox keys: $25
Please call the leasing office for all lock-outs. For after-hours lock outs, choose the emergency maintenance option.
A few community reminders:
Pet of the Month
Meet Chloe, March's Pet of the Month!
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Don’t forget to enter your pet for April’s Pet of the Month!
Your furry OR scaly family member if chosen will receive a gift and the spotlight for the entire month!
Submit your pet to leasing@burlingtonstpaul.com
Have a great week ahead, neighbors!
"Unexpected kindness is the most powerful, least costly and most under-rated agent of human change."
-Bob Kerrey
Date: Sun, 7 Mar 2021 11:59:12 -0600 Permalink
Subject: Fwd: Burlington Community Newsletter
From: Burlington Residents burlingtonresidentassociation@gmail.com
To: Marco Torres marco.torres@excelsiorllc.com, Alfredo Almendarez alfredo.almendarez@excelsiorllc.com
Cc: Deanne Logan deanne.logan@excelsiorllc.com, Heather Fleetham heather.fleetham@excelsiorllc.com
Marco and The Excelsior Group,
While we appreciate the new anti-crow bar devices, knobs, etc to the interior doors of 1160 I wanted to use this as a prime example of the TEG communication issues. My neighbor needed to get into her unit this wknd (The one whose ************) and she found her key didn't work. She went to the office and they were with a prospective resident and told her that no one would be available to take care of this until Monday for her. This is the same resident that has a van in ******** garage that has been broken into * times in the last year, had her access number get programmed to a different number last week (she realized it when her ******** tried to get buzzed in), and just got a lease renewal that is HIGHER despite there being tons of apts open on the property. But I digress, my point is that everyone at TEG needs to ask themselves questions like this, "if I had a storage unit on the property that I need a key for and locks were being changed what kind of communication would I want if I was living on the property?". I have a feeling if you were paying $1600/month and you couldn't get into your storage unit when you needed to because of the lack of communication from your landlord you would be upset, even if she was paying $700 it shouldn't matter. It falls in line with the fob audit that got started, residents were locked out at night and then the newsletter went out telling people the audit was starting. I think this is the core of where the communication fais with TEG, you don't stop to think if that was you living here how would you feel? We APPRECIATE the new door security measures in 1160, we really do! But it is these small things that then overshadow the improvements you are making. You say you want to build trust with the residents but you aren't making it any easier on yourselves, and the residents are so tired of these examples of communication failures over the last 17 months.
This is just coming from me personally as my neighbor has had so many things she has had to deal with and she came directly to my door in the building to express her frustration after she was told that there was no solution to her getting into her storage to get things she needed.
Kara
Date: Sun, 7 Mar 2021 12:40:15 -0600 Permalink
Subject: RE: [EXTERNAL] Fwd: Burlington Community Newsletter
From: Deanne Logan deanne.logan@excelsiorllc.com
To: Burlington Residents burlingtonresidentassociation@gmail.com, Marco Torres marco.torres@excelsiorllc.com, Alfredo Almendarez alfredo.almendarez@excelsiorllc.com
CC: Heather Fleetham heather.fleetham@excelsiorllc.com
Hi Kara,
I saw your email and want to assist with getting a key to the resident that needs to access her storage unit. I’m terribly sorry this has happened to her. I can imagine it was frustrating to go to her storage and not be able to get in for items that she needed.
I’m going to reach out to you for the resident’s information so I can arrange for a key to be brought to her today. I will have the Burlington team communicate the proper steps for getting everyone in the 1160 building new storage keys tomorrow but want to address this situation as soon as possible with this particular resident.
Again, I apologize for the communication on the transition of the locks on the storage rooms to the residents and will have the site team address tomorrow.
Regards,
Deanne
Date: Sun, 7 Mar 2021 13:35:41 -0600 Permalink
Subject: Re: [EXTERNAL] Fwd: Burlington Community Newsletter
From: Burlington Residents burlingtonresidentassociation@gmail.com
To: Deanne Logan deanne.logan@excelsiorllc.com
Cc: Marco Torres marco.torres@excelsiorllc.com, Alfredo Almendarez alfredo.almendarez@excelsiorllc.com, Heather Fleetham heather.fleetham@excelsiorllc.com
TEG:
I think it's time we schedule weekly meetings between TEG and the Association Leadership to go over happenings on the property. With this most recent gap in communication, as well as consistently poor communication in the past, and finally as being one of the fundamental reasons that this tenants' association was started, we cannot in good conscience believe the standards of communication with tenants are getting better due to the resolution of this incident. While we appreciate you making it more right by restoring the tenant's access to their storage unit during a Sunday when the office is closed, we need more assurances.
This meeting is not to say this waives responsibility on your part to communicate in good faith to the tenants. This is to be used as a stop gap in order to ensure you attain proficiency in communication until the association sees fit to dispose of the weekly meetings. This will also be used as an opportunity to communicate misses of information to residents while we also address directly with property management on how this gap happened, and what steps will be taken to rectify it for the future.
Let us know a few different times inside of business hours when this meeting can be arranged. We need to schedule this for the same timeslot weekly.
Regards,
Donny Johnson & the Burlington Resident Association Leadership
Date: Sun, 7 Mar 2021 15:17:09 -0600 Permalink
Subject: Re: [EXTERNAL] Fwd: Burlington Community Newsletter
From: Jennifer Gordon Jennifer.Gordon@excelsiorllc.com
To: Burlington Residents burlingtonresidentassociation@gmail.com, Marco Torres marco.torres@excelsiorllc.com, Alfredo Almendarez alfredo.almendarez@excelsiorllc.com
Cc: Deanne Logan deanne.logan@excelsiorllc.com, Heather Fleetham heather.fleetham@excelsiorllc.com
Kara,
Good afternoon. Your opinion and feedback are noted.
Thank you,
Jennifer Gordon
952-239-7276
Date: Tue, 9 Mar 2021 10:07:53 -0600 Permalink
Subject: Re: [EXTERNAL] Fwd: Burlington Community Newsletter
From: Burlington Residents burlingtonresidentassociation@gmail.com
To: Deanne Logan deanne.logan@excelsiorllc.com
Cc: Marco Torres marco.torres@excelsiorllc.com, Alfredo Almendarez alfredo.almendarez@excelsiorllc.com, Heather Fleetham heather.fleetham@excelsiorllc.com
TEG:
Would appreciate a followup to this.
Thanks,
Donny Johnson & the Burlington Resident Association Leadership
Date: Tue, 9 Mar 2021 10:26:24 -0600 Permalink
Subject: RE: [EXTERNAL] Fwd: Burlington Community Newsletter
From: Marco Torres marco.torres@excelsiorllc.com
To: Burlington Residents burlingtonresidentassociation@gmail.com, Deanne Logan deanne.logan@excelsiorllc.com
CC: Alfredo Almendarez alfredo.almendarez@excelsiorllc.com, Heather Fleetham heather.fleetham@excelsiorllc.com
Regarding your email dated March 7, 2021, we decline to meet with the Association. If the Association wishes to send us communications in writing, we will respond as we deem appropriate.
Thanks.
Marco Alonso Torres
Sr. Business Manager
Marco.Torres@ExcelsiorLLC.com
The Burlington
1180 Cushing Cir, St Paul, MN 55108
https://www.burlingtonstpaul.com
P: 651.644.1089
Professionally Managed by The Excelsior Group